Dear Guest:

As we navigate this new era; now, more than ever, we must find creative ways to stay in touch with friends, family and loved  ones.  To that end, we will do everything possible to keep you updated with respect to your Book or Book Basket purchase and shipment. If you have any concerns regarding shipment, please see our SHIPPING FAQs below or contact us at 1-800-212-2671 or email us at help@savannahbooks.com.

Thank you for your support of our small business. 

Sincerely,

The Savannah Books  team

Frequently Asked Questions

Shipping

Is shipping free? Local delivery? If no, what exactly is complimentary?


Shipping is, unfortunately, NOT free. We proudly ship with the United States Postal Service. We offer free local delivery for purchases with a sub-total of $40.00 or more and within a 30 mile radius from our location in Hollywood, Florida. Please email us at help@savannahbooks.com or contact us at 1-800-212-2671 so that we can determine whether we can offer free local delivery to your given address.

We do currently offer complimentary gift wrap for all our books AND/OR the option to turn your gift of a book into a "gift (book) basket" with the additional purchase of a plush animal or doll. The reusable pom-pom canvas box comfortably holds 1-5 books with a plushie. That said, the signature pom-pom canvas box, cellophane, gift bow and card are complimentary!

Please be advised: due to size, only one plush animal or doll is permitted per one (1) signature pom-pom canvas box!




Does the gift wrap for books include a bow and a note card?


Absolutely! The gift wrap you select is wrapped with our signature white satin ribbon and single satin bow. Also, our complimentary note card and envelope can include any message you would like.




Why only one plush animal per book basket (signature pom-pom canvas box)?


We proudly ship with United States Postal Service to the 48 contiguous states. As such, we are limited by the size of our book basket(s). Shipping for a custom, larger sized book basket outside our standard size of 16" will need to be individually quoted.




What is the average height of a Savannah book basket?


Because hardcover books can oftentimes average 12" or more in height, we've found that the total height of a book basket can average 16". On occasion, publisher's will opt for an irregular width for a book's design, and it may require us to turn the book on its side. However, this usually does not affect the overall look of the book basket.




What is the size of the signature pom-pom canvas box from Savannah Books? What material is it made from?


Our signature canvas box is 10.25" x 6.25" x 7.5", and made from 100% cotton canvas. It was specifically selected as a natural alternative to a paper or a plastic gift box. This reusable container is hand sewn and reinforced with a basket box bench (corrugated board) to make it more sturdy. As with many handmade natural products, color and size may vary slightly. Only the front of the box has pom-poms. Usually five (5) pom-poms.




What if I would like a customized basket? Who do I contact? How much does it cost?


We love customized book baskets! Just email us at help@savannahbooks.com or call us at 1-800-212-2671. Keep in mind, changes in the size and weight of our signature book baskets will affect the shipping cost and overall pricing.




How many books can I include in the book basket (signature pom-pom canvas box)?


You can comfortably fit 1-5 books in our signature pom-pom canvas box (including a plush animal).




I’m having problems placing an order. What do I do?


If you are having trouble at any stage of the ordering process, we are happy to help! Call us at 1-800-212-2671 or email us at help@savannahbooks.com




Will I get a shipping confirmation?


Yes. Once your order has shipped, you will receive a tracking number and confirmation email and/or text linked to the UPS portal. Your tracking number allows you to follow its package on its journey!




How is a package shipped?


We currently use UPS Ground for all our shipping and a UPS simple rate also commonly referred to as a "flat rate" is applied. Depending on the dimensions of the package being shipped, i.e., a board book in a box measuring 11" x 9" x 1", the UPS simple/flat rate will reflect that cost. Like most internet sites, your shipping rate will be calculated when you check out.




Do you ship to Alaska and Hawaii? Internationally?


Unfortunately, due to the high cost of shipping and the inability to guarantee returns, we do NOT ship to Alaska, Hawaii or internationally.




I live in Miami-Dade county, Broward county, and/or Palm Beach county, Florida. Can I have my "book basket" delivered the same day?


Yes. But we will have to confirm the delivery cost with a courier service prior to delivery. Please contact us at 1-800-212-2671 or email us at help@savannahbooks.com if you would like to have your "book basket" delivered.









return policy

What is the standard return policy for Savannah Books?


To return an item or order, please contact a member of our Customer Service Team at 1-800-212-2671 or email us at help@savannahbooks.com.

If a book basket is unopened and is returned to us new i.e., in its original packaging (that is: canvas box, book, plush animal or doll (with tags still attached), is still enclosed by cellophane with gift bow) within 10 business days of delivery, we will offer a store credit for your total order total less our costs for shipping and handling each way.

However, if a book basket is opened, to ensure that you are being sold new, clean product, all sales on candy and plush (stuffed animals, puppets, etc) are final and cannot be returned or exchanged.




Our Return Policy for Cancelled Orders


If the order has NOT been shipped, we will certainly cancel your order. However, an order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, our standard return policy applies. You will have 10 business days to return the book or unopened book basket in its original packaging. See standard return policy (above) for details.




Return Policy for "Free Shipping" Items


For items that shipped for free, all our shipping costs will be deducted from your store credit.




Return Policy for Damaged Products


If a product arrives damaged, please notify us within 5 calendar days via help@savannahbooks.com. We would be happy to send you a replacement as soon as possible. Unfortunately, on occasion, missing items may have to be substituted if no longer available.




Substitution Policy


On occasion, if an item needs to be replaced (i.e., due to damage and/or missing), and the item is no longer available, we will contact you to select an item of equal or greater value.





who is Savannah Books?

Is shipping free? Local delivery? If no, what exactly is complimentary?


Shipping is, unfortunately, NOT free. We proudly ship with the United States Postal Service. We offer free local delivery for purchases with a sub-total of $40.00 or more and within a 30 mile radius from our location in Hollywood, Florida. Please email us at help@savannahbooks.com or contact us at 1-800-212-2671 so that we can determine whether we can offer free local delivery to your given address.

We do currently offer complimentary gift wrap for all our books AND/OR the option to turn your gift of a book into a "gift (book) basket" with the additional purchase of a plush animal or doll. The reusable pom-pom canvas box comfortably holds 1-5 books with a plushie. That said, the signature pom-pom canvas box, cellophane, gift bow and card are complimentary!

Please be advised: due to size, only one plush animal or doll is permitted per one (1) signature pom-pom canvas box!




Does the gift wrap for books include a bow and a note card?


Absolutely! The gift wrap you select is wrapped with our signature white satin ribbon and single satin bow. Also, our complimentary note card and envelope can include any message you would like.




Why only one plush animal per book basket (signature pom-pom canvas box)?


We proudly ship with United States Postal Service to the 48 contiguous states. As such, we are limited by the size of our book basket(s). Shipping for a custom, larger sized book basket outside our standard size of 16" will need to be individually quoted.




What is the average height of a Savannah book basket?


Because hardcover books can oftentimes average 12" or more in height, we've found that the total height of a book basket can average 16". On occasion, publisher's will opt for an irregular width for a book's design, and it may require us to turn the book on its side. However, this usually does not affect the overall look of the book basket.




What is the size of the signature pom-pom canvas box from Savannah Books? What material is it made from?


Our signature canvas box is 10.25" x 6.25" x 7.5", and made from 100% cotton canvas. It was specifically selected as a natural alternative to a paper or a plastic gift box. This reusable container is hand sewn and reinforced with a basket box bench (corrugated board) to make it more sturdy. As with many handmade natural products, color and size may vary slightly. Only the front of the box has pom-poms. Usually five (5) pom-poms.




What if I would like a customized basket? Who do I contact? How much does it cost?


We love customized book baskets! Just email us at help@savannahbooks.com or call us at 1-800-212-2671. Keep in mind, changes in the size and weight of our signature book baskets will affect the shipping cost and overall pricing.




How many books can I include in the book basket (signature pom-pom canvas box)?


You can comfortably fit 1-5 books in our signature pom-pom canvas box (including a plush animal).




I’m having problems placing an order. What do I do?


If you are having trouble at any stage of the ordering process, we are happy to help! Call us at 1-800-212-2671 or email us at help@savannahbooks.com




Will I get a shipping confirmation?


Yes. Once your order has shipped, you will receive a tracking number and confirmation email and/or text linked to the UPS portal. Your tracking number allows you to follow its package on its journey!




How is a package shipped?


We currently use UPS Ground for all our shipping and a UPS simple rate also commonly referred to as a "flat rate" is applied. Depending on the dimensions of the package being shipped, i.e., a board book in a box measuring 11" x 9" x 1", the UPS simple/flat rate will reflect that cost. Like most internet sites, your shipping rate will be calculated when you check out.




Do you ship to Alaska and Hawaii? Internationally?


Unfortunately, due to the high cost of shipping and the inability to guarantee returns, we do NOT ship to Alaska, Hawaii or internationally.




I live in Miami-Dade county, Broward county, and/or Palm Beach county, Florida. Can I have my "book basket" delivered the same day?


Yes. But we will have to confirm the delivery cost with a courier service prior to delivery. Please contact us at 1-800-212-2671 or email us at help@savannahbooks.com if you would like to have your "book basket" delivered.









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